How can we help your practice today?
Submit a secure ticket to our billing helpdesk, check support channels, or read common billing workflow FAQs.
Billing Helpdesk Channels
Email Support
billing@syllavera.com
Response: < 2 hrs
Provider Phone
+1 (800) 555-8930
For active providers
Hours: Mon - Fri 8:00 AM - 6:00 PM EST (Closed Holidays)
Common Support FAQs
How fast do you respond to urgent claim rejection issues?
Critical claim rejections or EHR sync blocks marked as 'High Priority' are picked up by our certified billing managers within 2 hours during active support hours (8 AM - 6 PM EST).
Can patients call your helpdesk directly for billing questions?
Yes. For practices subscribed to our Patient Billing tier, we provide a dedicated patient support phone line printed directly on their SMS and paper statements to resolve payment questions.
How do I securely send patient charts or documentation requests?
Do not email PHI directly. Please upload all requested medical charts and ICD-10 audit sheets securely through our HIPAA-compliant SFTP folder or directly via your EHR portal.